HCS – Guest Room Services

OUR SERVICES

Hotel Cleaning Services

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Guest Room Services

The majority of what we do is servicing hotel guest rooms where we are expected to exceed industry quality levels of service by providing a first class standard of housekeeping with meticulous attention to detail in each and every guest room.

Delicious breakfast with fresh fruits, orange juice, pastry, pancakes and coffee served for two

Our Services

A dedicated team of high calibre housekeeping professionals, provide guest room services that encompass, but are not limited to, the following:

 

  • Bedroom maintenance including the provision of clean linen, pillows, bedding, and blankets.
  • Bathroom upkeep including cleaning of the basin/shower/bath and, where applicable, replenishment of toiletries, towels, glassware, slippers, etc.
  • Checking and cleaning in-room entertainment including TV, DVD, radio, and music systems.
  • Maintenance Reporting of faulty in­ room equipment, furniture or fittings.
  • Ensuring that the guest rooms smell clean and fresh.

 

Our Values

With our core values of quality in mind, our conscientious and sustained collation of feedback and prompt issue rectification means that we can continue in our high standards of excellent guest room servicing. Beyond these crucial factors, continuous improvement starts at the beginning of every team member’s time with us, and extends well beyond their initial induction. From detailed demonstrations of work practices, group and individual training sessions, to class-­based workshops and seminars, we are confident in our ability to both identify and provide what our team members need in order to progress further in their careers.

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