Omni Clean – Smart and Mobile

Omni Clean – Smart and Mobile

OmniClean – delivering excellent housekeeping services supported by software.

Looking at the current industry press, it is obvious that the hospitality industry is now catching up in its use of technology and software: hand-held devices at the point of sales, online booking processes with smart revenue management software built in, guest feedback collection via various social media platforms, software to manage compliance and operational activities – the list could go on and on.

OmniClean Quality Check Result ScreenHowever, when it comes to housekeeping, it seems that times have not moved on and the team is stuck with lengthy manual processes, badly designed Excel spreadsheets, as well as pen and paper.

Housekeeping is usually seen as a cost centre as it doesn’t directly produce revenue for the operation; however it is the backbone of the hotel and ensures that the room revenue stream continues to come in. A July 2016 survey by Direct365 found that ‘80% of people would leave a hotel room if it didn’t meet their hygiene and cleanliness expectations.’ Negative comments on social media, booking and guest feedback websites, will have a detrimental impact on booking behaviour.

Are you allowing your housekeeping team to perform at their best, by giving them accurate and timely information? Or is your housekeeping team relying on a ‘rooms to clean list’ printed at reception? Are your housekeeping managers wasting time trying to extract a VIP list from an Excel spreadsheet rather than spending time on the floor ensuring the required quality output is produced by the team across the board?

Moving forward, housekeeping operations will become more complex when hotels start to react to the requirements of future guest generations: guests will purchase a room for a certain period of time and not stick to the 2pm check-in 11am check-out pattern; they will be allowed to waive housekeeping services in exchange for vouchers or bonus points and will be able to purchase additional (housekeeping) service options at short notice. Such little changes in a hotel’s service offering will have a huge impact on the running of the housekeeping operation and will require hoteliers to think about the way they are equipping their housekeeping teams.

Still, today there seem to be housekeeping operations without access to a computer and the hotel’s Property Management System. How will these operations be able to react to the complexity and the the increase in data and information available to housekeeping operation? And for those housekeeping offices that do have a computer: is it up-to-date and set up to enable the team to perform a high-quality service?OmniClean Room Attendant Action Screen

How about looking into cloud-based housekeeping software and equipping your housekeeping team with mobile devices? Providing team members with the most up-to-date data on the floor will limit the downtime of senior team members performing administrative tasks and reduce the waiting time of your front-line team members as they will be guided on what to do next. Allowing software to aid the communication of information between departments will reduce misunderstandings and drive accountability.

The Omni Group’s software company Omni Software Services has developed the ultimate housekeeping software solution facilitating the efficient running of your housekeeping operation: Omni Clean. This cloud-based software solution uses mobile devices to allow team members to have the right information at the right time – all the time. The software integration with the hotel’s Property Management System (PMS) ensures that all information is all up to date and accurate; having a positive impact on the productivity of the housekeeping operation, returning clean and inspected rooms back into the inventory quicker and enabling the hotel to deliver a smooth chec- in experience for the guests.

Automated optimised task sheets are produced and made available as ‘just in time’ information on the mobile devices of the housekeeping and maintenance / engineering team. Team members are notified of changed cleaning priorities or additional tasks and can instantly communicate updates of completed or delayed jobs back. The instant communication allows a more efficient day to day operation and reduces wasted time due to waiting, searching, or duplicating.

Further inefficiencies in the day to day running of a housekeeping operation are being addressed by scheduling and managing recurring tasks. Guest requests are recorded via the Guest Request Module and communicated to the relevant team members who can complete the job instantly without the need for further communication. The Maintenance Module allows the tracking of all maintenance issues; team members can report issues directly from the room by taking pictures of the issue.

However, it is not only about increasing productivity by addressing inefficiencies: A robust build quality assurance algorithm ensures that the daily quality control mechanisms are followed through and are documented. These quality checks are providing valuable data about the training needs of team members. Also they focus the attention of all team members to deliver quality, which subsequently will deliver better scores for cleanliness.

The simplistic and intuitive design created by Christian Motog kommunikationsdesign reflects the actual work flow of the different user groups which makes the use of the mobile application very easy. Furthermore, the icon based design helps to overcome possible language barriers faced by team members working in a housekeeping operation.

OmniClean Room Attendant List View

If the above has not convinced you yet to look at housekeeping software solutions – like Omni Clean – maybe approaching the subject from a recruitment angle might convince you: hotels already find it difficult to recruit for housekeeping positions. The younger generation is used to technology and the use of software to enable them to perform their work. If the housekeeping departments don’t move into the 21st century quickly, it will be even more difficult to fill (senior) housekeeping positions and to run an efficient smooth housekeeping operation that satisfies the needs of guests.

If you want to learn more about Omni Clean, please get in touch with Christoph Hoffmann via OmniClean@omnifm.com.


Download a pdf copy of the Housekeeping Today UK article here.

The original article was published in the May/June 2017 issue of Housekeeping Today UK:
http://www.housekeepingtodayuk.com 

Omni CEO Edward Murray, attends the 2017 IHG Europe Conference in Berlin

Omni CEO Edward Murray, attends the 2017 IHG Europe Conference in Berlin


Edward in Berlin

Pictured at the exclusive IHG Owners session, at the InterContinental Berlin, with The RT Honourable, The Lord Hague of Richmond and RBH Chief Operating Officer, John Stuart, following a topical discussion, moderated by Monika Jones with Joshka Fischer, former Foreign Secretary and Vice Chancellor of Germany and The Lord Hague of Richmond.

Proud Sponsor of IoH London Branch Student Learning and Development Forum 2015

Proud Sponsor of IoH London Branch Student Learning and Development Forum 2015

 

Students receive a wealth of career opportunities at the Institute of Hospitality Student Learning & Development Forum

 

The Learning & Development Forum, now in its tenth year, attracted 150 students from universities and colleges across the country, who benefited from meeting a wide range of employers including Marriott, Starwood, Jumeirah, WSH, Redefine BDL and Shangri-la.

 

The Forum was organised by the Institute’s London Branch and generously hosted and sponsored by Glion Institute of Higher Education at their University of Roehampton campus on Tuesday 17 November 2015.

 

 

During a keynote speech, Danny Pecorelli FIH, managing director, Exclusive Hotels and Venues, emphasised that hotel management requires both high level strategy and microscopic attention to detail, and is fundamentally about dealing with change. He illustrated this by describing what it was like to host four rugby teams during the Rugby World Cup this year, which of course didn’t turn out as the English would have hoped.

 

Hilary Cooke MIH, director, Merlin Consultancy, wished that the next generation of hospitality managers would make greater use of data ( “Without data, you’re just another person with an opinion”) .

 

“The industry puts up an image that it is not academic, but of course it’s a science in every area. We need data all the time and we’d be a better-rounded industry if we used it more,” she said.

 

Students heard that experience is the main attribute that employers look for in candidates. Michael Crow, HR manager, Shangri-la Hotel at the Shard, said: “My career didn’t start at university. It started when I was sixteen and working in the local cafe. Experience is the number one thing we look for. Any experience you can play to, make sure it’s on your CV.”

 

With a UK industry need for nearly 30,000 managers over the next four years, students were advised not to jump at the first opportunity. Martin-Christian Kent, executive director, People 1st, said: “Take time to understand what is out there and where you fit in.”

 

The 10th Student Learning and Development Forum was also generously sponsored by education caterer Pabulum Catering, video production company Write Direction and Omni Facilities Management.

Management Team Embraces Online Learning

Management Team Embraces Online Learning

Omni Faciltities Management invests time and resources in the development of the management team: By signing up to MentorLive, Omni Facilitites Management has enabled all Area and Regional Managers to develop their skills and knowledge in the subject areas of Health & Safety, Employment Law and HR practices, through online learning and face to face workshops.

‘I am so impressed how Omni staff have really taken on board all the health and safety and employment law & HR e-learning training available on MentorLive. Since September 2014, 24 staff have completed 765 courses which could be something of a record among our Mentor customers. My colleagues and I have also really enjoyed working with the management team this year on regular training events to develop their people management skills. Everyone has worked hard – and had fun too!’, says Catherine Watmore, Senior Employment Law & HR Consultant for RBS and NatWest Mentor.

Omni Facilities Management will continue to invest in the development of the team and has now started the process of providing access to the online learning facilities to all senior members of staff running the housekeeping operations on behalf of Omni Facilities Management at hotel level.

IMG_1756

NIP TRAN – CELEBRATING 30 YEARS SERVICE

NIP TRAN – CELEBRATING 30 YEARS SERVICE

Nip Tran, Director of Stewarding & Property Services, celebrated 30 years service with the company in October 2015.

On the 23rd October, to mark this milestone achievement, he is seen here with Group CEO, Edward Murray, admiring his new state of the Art, 65” Sony 4K TV at the Sony Centre in Staines.

The company thanks Nip for this many years of dedicated service and hopes that he and his family enjoys many hours of surround sound entertainment with this new smart TV with an impressive suite of add on gadgetry.

‘That is what I call a proper telly’ said a delighted Nip.

‘Hospitality! What it takes to be successful…’ – The Omni Group sponsors Student Learning and Development Forum 2015

‘Hospitality! What it takes to be successful…’ – The Omni Group sponsors Student Learning and Development Forum 2015

 

The Omni Group is proud to sponsor the Institute of Hospitality London Branch’s annual Student Learning and Development Forum the second year in a row.

 

Supporting young people, providing insights into the hospitality industry, showing how a successful hospitality career can plan out, and stretching students minds – all of these goals are the goal the Student Learning and Development Forum 2015.

 

The event will be held at the Glion London Campus on Tuesday, 17. November 2015 and will attract over 150 students from several academic institutions from in and around London.

 

Students will have the opportunity to engage with key note speaker Danny Pecorelli, Managing Director of Exclusive Hotels and Venues as well as panellists and presenters from the Institute of Hospitality, Springboard, People1st, Glion London, Shangri-la Hotel at the Shard, AccessChamp, Merlin Consultancy, WHS, Hilton Worldwide, Starwood Hotels & Resorts, RedefineBDL, Marriott and Jumeirah Carlton Tower & Jumeirah Lowndes Hotel.

 

Click here to download the agenda of the Institute of Hospitality Student Learning and Development Forum 2015

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OMNI ANNOUNCES NEW CONTRACT AT HOTEL INDIGO EDINBURGH

OMNI ANNOUNCES NEW CONTRACT AT HOTEL INDIGO EDINBURGH

Omni Facilities Management is pleased to announce the award of a new contract at the Hotel Indigo Edinburgh.  Omni will provide an outsourced housekeeping solution at this contemporary boutique hotel.  In the heart of the Scottish capital, the distinctive Edinburgh hotel is housed in a beautiful listed building dating from the 18th century. Stepping through the doors, guests will immediately see how the contemporary interior reflects the surrounding area’s history and Edinburgh’s many modern-day festivals.  Omni is very happy to be working with Karen Johnson (General Manager) and her team at the hotel.Hotel Indigo Edinburgh

OMNI ANNOUNCES NEW CONTRACT AT HILTON LONDON BANKSIDE

OMNI ANNOUNCES NEW CONTRACT AT HILTON LONDON BANKSIDE

Omni Facilities Management is pleased to announce the award of a new contract at the Hilton London Bankside.  Omni will provide an outsourced housekeeping solution at this contemporary new hotel.  Located on the ‘Design Trail’ near vibrant South Bank, it is a short walk to the Tate Modern, Borough Market and the National Square from this new hotel; a historic building with a contemporary edge.  This Bankside hotel features 292 modern guest rooms, each with original artwork, air-conditioning, mini-refrigerator and complimentary WiFi.   Omni is delighted to be working with James Clarke (General Manager) and the rest of the team at the hotel.Hilton London Bankside

OMNI ANNOUNCES NEW CONTRACT AT IBIS STYLES GLASGOW

OMNI ANNOUNCES NEW CONTRACT AT IBIS STYLES GLASGOW

Omni Facilities Management is pleased to announce the award of a new contract at the Ibis Styles Glasgow Hotel, where Omni will provide an outsourced housekeeping solution at this 101-room hotel.  Ibis Styles Glasgow Centre George Square offers accommodation in Glasgow, just a 7-minute walk from Glasgow Central Train Station.  George Square is 200 metres from Ibis Styles Glasgow Centre George Square, while Buchanan Galleries is 500 metres from the property. Glasgow Airport is a 15-minute drive away.  Omni is very pleased to be working with Rory MacAleece (General Manager) and the rest of the team at the hotel.Ibis Styles Glasgow

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS MIDDLESBROUGH

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS MIDDLESBROUGH

Omni Facilities Management is pleased to announce the award of a new contract at the Holiday Inn Express Middlesbrough, where Omni will provide an outsourced housekeeping solution at this 138-room hotel.  Holiday Inn Express Middlesbrough – Centre Square benefits from a central location. Part of the Cleveland Shopping Centre, the hotel is within walking distance of many restaurants and bars.  Nearby attractions include MIMA (Middlesbrough Institute of Modern Art) and Middlesbrough Town Hall, with its eclectic programme of events, plus Holiday Inn Express Middlesbrough_Imagecinemas and parks. The train station, with direct links to York and Newcastle, is a 10-minute walk away.  Omni is delighted to be working with Mark Winter (General Manager) and all of the team at the hotel.

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