OMNI ANNOUNCES NEW CONTRACT AT LEONARDO ROYAL HOTEL EDINBURGH

OMNI ANNOUNCES NEW CONTRACT AT LEONARDO ROYAL HOTEL EDINBURGH

Omni Facilities Management is pleased to announce the award of a new Contract Leonardo Royal Hotel Edinburgh.  Omni will provide an outsourced housekeeping solution at this stylish hotel in Central Edinburgh.

In Edinburgh city centre, less than 550 yards from Haymarket Rail Station, the Leonardo Royal Hotel Edinburgh offers great value, with modern family-friendly en suite rooms and a restaurant-bar.

Spacious, stylish rooms at the Leonardo Royal Hotel Edinburgh each include a flat-screen TV with satellite channels, a work area, tea/coffee facilities and a private bathroom.

Princes Street’s shops and bars and Princes Street Gardens with the famous Edinburgh Castle are all just a 10-minute walk from the hotel, Rosslyn Chapel can be reached via a local bus service and the Edinburgh International Conference Centre (EICC) is only 350 yards away.

Omni is delighted to be working with Operations Manager, Lucy Basnett, and her team at the Hotel.

Leonardo Royal Hotel Edinburgh

Leonardo Royal Hotel Edinburgh

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS EDINBURGH CITY CENTRE

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS EDINBURGH CITY CENTRE

Omni Facilities Management is pleased to announce the award of a new Contract at the Holiday Inn Express Edinburgh City Centre.  Omni will provide an outsourced housekeeping solution at this contemporary hotel in Central Edinburgh.

This Georgian-style hotel is a 3-minute walk from Edinburgh Playhouse and 1.2 miles from Edinburgh Castle.  The contemporary rooms feature en suite bathrooms, free Wi-Fi and satellite TVs, plus tea and coffee making facilities and work desks. Some rooms add sofa beds.

A cosy dining room with warm tones and low-key lighting offers a complimentary breakfast buffet.

Holiday Inn Express Edinburgh City Centre

Holiday Inn Express Edinburgh City Centre

There’s also a wood-panel bar/lounge and a business centre.

Omni is delighted to be working with Alex Cameron, General Manager, and his team at the Hotel.

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS BIRMINGHAM

OMNI ANNOUNCES NEW CONTRACT AT HOLIDAY INN EXPRESS BIRMINGHAM

Omni Facilities Management is pleased to announce the award of a new Contract at the Holiday Inn Express Birmingham City Centre.  Omni will provide an outsourced housekeeping solution at this contemporary hotel in Central Birmingham.  Holiday Inn Express Birmingham City Centre boasts a prime location in central Birmingham, just five minutes’ walk from New Street train station and th International Convention Centre.  The city’s art museums, shops and cultural venues, including the Birmingham Hippodrome, are on the hotel’s doorstep.  Omni is proud to be working with Victoria Glover, General Manager, and her team at the Hotel.

Holiday Inn Express Birmingham City Centre

Holiday Inn Express Birmingham City Centre

OMNI ANNOUNCES NEW CONTRACT AT HAMPTON BY HILTON LONDON DOCKLANDS

OMNI ANNOUNCES NEW CONTRACT AT HAMPTON BY HILTON LONDON DOCKLANDS

Omni Facilities Management is pleased to announce the award of a new Contract at the Hampton by Hilton London Docklands.  Omni will provide an outsourced housekeeping solution at this comfortable and stylish hotel.  Located next to ExCeL London in the revitalized Royal Docks area, the hotel is one mile from London City Airport and a 3-minute walk to the Royal Albert DLR Station. It’s a quick journey to the hustle and bustle of Central London and attractions such as The O2 Arena, Canary Wharf and Stratford City.

Omni is very happy to be working with Jean-Claude Sharinger, General Manager, and his team at the Hotel.

Hampton by Hilton London Docklands

Hampton by Hilton London Docklands

OMNI ANNOUNCES NEW CONTRACT AT COURTYARD BY MARRIOTT EDINBURGH CITY CENTRE

OMNI ANNOUNCES NEW CONTRACT AT COURTYARD BY MARRIOTT EDINBURGH CITY CENTRE

Courtyard by Marriott Edinburgh City Centre

Courtyard by Marriott Edinburgh City Centre

Omni Facilities Management is pleased to announce the award of a new Contract at the Courtyard by Marriott Edinburgh City Centre.  Omni will provide an outsourced housekeeping solution at this contemporary boutique hotel.  Courtyard by Marriott Edinburgh is the newest edition to the Scottish capital, combining heritage and style with an innovative design and locally inspired furnishings. Their prime location is just a five-minute walk from Princes Street, Waverley Station and Edinburgh Tram on York Place and nine miles from Edinburgh Airport. The hotel’s outstanding location in the heart of Edinburgh is situated close to many local businesses and to notable local destinations and attractions such as the Playhouse Theatre.  Omni is delighted to be working with Douglas Winfield, General Manager, and his team at the Hotel.

THE OMNI GROUP JOINS THE RAT RACE

THE OMNI GROUP JOINS THE RAT RACE

The Omni Group have announced the acquisition of Pe.st, a specialist pest services company.  In addition to independent auditing, training and consultancy services, it will provide the organisation the opportunity to further expand their growing reputation as a leading provider of risk based services to the Hospitality and Commercial sector.

Launching the new service at the Facilities Management Show at London’s Excel, the new division will trade as Omni Pe.st from its unique website www.pe.st and has particular expertise in bedbug management strategies and solutions to long standing rodent and insect problems.  More information is available from their website or by calling 03700 567890.

Anthony Rowe, Chris Parmiter & Oliver Madge of Omni Pe.st at the Facilities Management Show at London's Excel

Anthony Rowe, Chris Parmiter & Oliver Madge of Omni Pe.st at the Facilities Management Show at London’s Excel.

 

Omni Clean – Smart and Mobile

Omni Clean – Smart and Mobile

OmniClean – delivering excellent housekeeping services supported by software.

Looking at the current industry press, it is obvious that the hospitality industry is now catching up in its use of technology and software: hand-held devices at the point of sales, online booking processes with smart revenue management software built in, guest feedback collection via various social media platforms, software to manage compliance and operational activities – the list could go on and on.

OmniClean Quality Check Result ScreenHowever, when it comes to housekeeping, it seems that times have not moved on and the team is stuck with lengthy manual processes, badly designed Excel spreadsheets, as well as pen and paper.

Housekeeping is usually seen as a cost centre as it doesn’t directly produce revenue for the operation; however it is the backbone of the hotel and ensures that the room revenue stream continues to come in. A July 2016 survey by Direct365 found that ‘80% of people would leave a hotel room if it didn’t meet their hygiene and cleanliness expectations.’ Negative comments on social media, booking and guest feedback websites, will have a detrimental impact on booking behaviour.

Are you allowing your housekeeping team to perform at their best, by giving them accurate and timely information? Or is your housekeeping team relying on a ‘rooms to clean list’ printed at reception? Are your housekeeping managers wasting time trying to extract a VIP list from an Excel spreadsheet rather than spending time on the floor ensuring the required quality output is produced by the team across the board?

Moving forward, housekeeping operations will become more complex when hotels start to react to the requirements of future guest generations: guests will purchase a room for a certain period of time and not stick to the 2pm check-in 11am check-out pattern; they will be allowed to waive housekeeping services in exchange for vouchers or bonus points and will be able to purchase additional (housekeeping) service options at short notice. Such little changes in a hotel’s service offering will have a huge impact on the running of the housekeeping operation and will require hoteliers to think about the way they are equipping their housekeeping teams.

Still, today there seem to be housekeeping operations without access to a computer and the hotel’s Property Management System. How will these operations be able to react to the complexity and the the increase in data and information available to housekeeping operation? And for those housekeeping offices that do have a computer: is it up-to-date and set up to enable the team to perform a high-quality service?OmniClean Room Attendant Action Screen

How about looking into cloud-based housekeeping software and equipping your housekeeping team with mobile devices? Providing team members with the most up-to-date data on the floor will limit the downtime of senior team members performing administrative tasks and reduce the waiting time of your front-line team members as they will be guided on what to do next. Allowing software to aid the communication of information between departments will reduce misunderstandings and drive accountability.

The Omni Group’s software company Omni Software Services has developed the ultimate housekeeping software solution facilitating the efficient running of your housekeeping operation: Omni Clean. This cloud-based software solution uses mobile devices to allow team members to have the right information at the right time – all the time. The software integration with the hotel’s Property Management System (PMS) ensures that all information is all up to date and accurate; having a positive impact on the productivity of the housekeeping operation, returning clean and inspected rooms back into the inventory quicker and enabling the hotel to deliver a smooth chec- in experience for the guests.

Automated optimised task sheets are produced and made available as ‘just in time’ information on the mobile devices of the housekeeping and maintenance / engineering team. Team members are notified of changed cleaning priorities or additional tasks and can instantly communicate updates of completed or delayed jobs back. The instant communication allows a more efficient day to day operation and reduces wasted time due to waiting, searching, or duplicating.

Further inefficiencies in the day to day running of a housekeeping operation are being addressed by scheduling and managing recurring tasks. Guest requests are recorded via the Guest Request Module and communicated to the relevant team members who can complete the job instantly without the need for further communication. The Maintenance Module allows the tracking of all maintenance issues; team members can report issues directly from the room by taking pictures of the issue.

However, it is not only about increasing productivity by addressing inefficiencies: A robust build quality assurance algorithm ensures that the daily quality control mechanisms are followed through and are documented. These quality checks are providing valuable data about the training needs of team members. Also they focus the attention of all team members to deliver quality, which subsequently will deliver better scores for cleanliness.

The simplistic and intuitive design created by Christian Motog kommunikationsdesign reflects the actual work flow of the different user groups which makes the use of the mobile application very easy. Furthermore, the icon based design helps to overcome possible language barriers faced by team members working in a housekeeping operation.

OmniClean Room Attendant List View

If the above has not convinced you yet to look at housekeeping software solutions – like Omni Clean – maybe approaching the subject from a recruitment angle might convince you: hotels already find it difficult to recruit for housekeeping positions. The younger generation is used to technology and the use of software to enable them to perform their work. If the housekeeping departments don’t move into the 21st century quickly, it will be even more difficult to fill (senior) housekeeping positions and to run an efficient smooth housekeeping operation that satisfies the needs of guests.

If you want to learn more about Omni Clean, please get in touch with Christoph Hoffmann via OmniClean@omnifm.com.


Download a pdf copy of the Housekeeping Today UK article here.

The original article was published in the May/June 2017 issue of Housekeeping Today UK:
http://www.housekeepingtodayuk.com 

Omni CEO Edward Murray, attends the 2017 IHG Europe Conference in Berlin

Omni CEO Edward Murray, attends the 2017 IHG Europe Conference in Berlin


Edward in Berlin

Pictured at the exclusive IHG Owners session, at the InterContinental Berlin, with The RT Honourable, The Lord Hague of Richmond and RBH Chief Operating Officer, John Stuart, following a topical discussion, moderated by Monika Jones with Joshka Fischer, former Foreign Secretary and Vice Chancellor of Germany and The Lord Hague of Richmond.

Proud Sponsor of IoH London Branch Student Learning and Development Forum 2015

Proud Sponsor of IoH London Branch Student Learning and Development Forum 2015

 

Students receive a wealth of career opportunities at the Institute of Hospitality Student Learning & Development Forum

 

The Learning & Development Forum, now in its tenth year, attracted 150 students from universities and colleges across the country, who benefited from meeting a wide range of employers including Marriott, Starwood, Jumeirah, WSH, Redefine BDL and Shangri-la.

 

The Forum was organised by the Institute’s London Branch and generously hosted and sponsored by Glion Institute of Higher Education at their University of Roehampton campus on Tuesday 17 November 2015.

 

 

During a keynote speech, Danny Pecorelli FIH, managing director, Exclusive Hotels and Venues, emphasised that hotel management requires both high level strategy and microscopic attention to detail, and is fundamentally about dealing with change. He illustrated this by describing what it was like to host four rugby teams during the Rugby World Cup this year, which of course didn’t turn out as the English would have hoped.

 

Hilary Cooke MIH, director, Merlin Consultancy, wished that the next generation of hospitality managers would make greater use of data ( “Without data, you’re just another person with an opinion”) .

 

“The industry puts up an image that it is not academic, but of course it’s a science in every area. We need data all the time and we’d be a better-rounded industry if we used it more,” she said.

 

Students heard that experience is the main attribute that employers look for in candidates. Michael Crow, HR manager, Shangri-la Hotel at the Shard, said: “My career didn’t start at university. It started when I was sixteen and working in the local cafe. Experience is the number one thing we look for. Any experience you can play to, make sure it’s on your CV.”

 

With a UK industry need for nearly 30,000 managers over the next four years, students were advised not to jump at the first opportunity. Martin-Christian Kent, executive director, People 1st, said: “Take time to understand what is out there and where you fit in.”

 

The 10th Student Learning and Development Forum was also generously sponsored by education caterer Pabulum Catering, video production company Write Direction and Omni Facilities Management.

Management Team Embraces Online Learning

Management Team Embraces Online Learning

Omni Faciltities Management invests time and resources in the development of the management team: By signing up to MentorLive, Omni Facilitites Management has enabled all Area and Regional Managers to develop their skills and knowledge in the subject areas of Health & Safety, Employment Law and HR practices, through online learning and face to face workshops.

‘I am so impressed how Omni staff have really taken on board all the health and safety and employment law & HR e-learning training available on MentorLive. Since September 2014, 24 staff have completed 765 courses which could be something of a record among our Mentor customers. My colleagues and I have also really enjoyed working with the management team this year on regular training events to develop their people management skills. Everyone has worked hard – and had fun too!’, says Catherine Watmore, Senior Employment Law & HR Consultant for RBS and NatWest Mentor.

Omni Facilities Management will continue to invest in the development of the team and has now started the process of providing access to the online learning facilities to all senior members of staff running the housekeeping operations on behalf of Omni Facilities Management at hotel level.

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