Category Archives: About


Executive Team

EXECUTIVE TEAM

EXECUTIVE TEAM

OPERATIONAL MANAGEMENT

Andrew Burnell

Area Manager – South East

 

Julia Dogadko

Regional Manager – London

 

Atilla Tasnadi

Area Manager – Scotland

 

Gosia Nawara

Area Manager – South East

 

Iwona Krasnopolska

Area Manager – M4 Corridor

 

Ana Maria Manea

Key Account Manager

Anna Zelakiewicz

Cluster Manager – Northern Ireland

 

Ingrid Catlea

Area Manager – London

 

Elana Stephanou

Area Manager London

 

Gianina Ungureanu

Area Manager – London

 

Fredy Tirado

Area Manager – London

 

Andrea Dantis

Area Manager – Midlands

Rida Medeckiene

Area Manager – South East

 

Ignacio Molina

Area Manager – The South

 

Aliaksei Yahorau

Area Manager – The North

Key Specialisms and Strengths

KEY SPECIALISMS & STRENGTHS

Our experience, commitment to quality and use of technology differentiates us from other service providers.

omni-services-Linen-and-Laundry-Services

Focused on Hotels

We remain solely dedicated to working with our hotel clients and have taken a conscious strategic decision, not to expand into service provision for offices, commercial premises, hospitals, airports etc. This allows us to remain a specialist in the hotel sector and provide our clients with dedicated services and staff that are appropriate for their needs.

Ethical Working

We do not engage in any unethical or illegal methods of working such as paying staff by the room cleaned or using self-employed workers. We pride ourselves on working both ethically and legally.

Over 30 Years of Housekeeping Experience

We have always sought to promote and develop our team members from within Omni. To date, 100% of our Operational Team and over 50% of our Board of Directors are ex-housekeepers. This gives our clients the peace of mind that their needs are being dealt with by experienced staff who understand housekeeping and the various challenges that can arise on a day-to-day basis. With significant experience and longevity within the industry, we provide our clients with sustainable structures and pricing, as well as guidance and feedback on how to address challenges encountered on the ground.

Transparency

We pride ourselves on being transparent and clear at all levels, whether in our pricing structure, recruitment omni-services-Revenue-Managersprocesses, or the way in which we administer each contract. Our provision of client and staff access using our internal ‘iWorkForce’ system is a testament to this, as well as our participation in regular client and third party process audits.

Client Engagement

We work proactively to engage with our clients and ensure that their needs are being met on an on­going basis. This engagement extends to the most senior levels within the organisation allowing clients to directly contact Omni’s Chairman, CEO and Executive Board.

Use of Technology

iWorkForce, is our own HR, Time & Attendance and Quality Management system that helps to support and manage our service delivery streams. So that we may further improve our operations, we have partnered with Knowcross Solutions, a leading provider of housekeeping, guest experience and property maintenance software. This provides our clients with previously unrealised savings and efficiencies. We have most recently supported the implementation of the Knowcross Triton system at Hilton DoubleTree by Hilton Tower of London, Holiday Inn London Heathrow M4J4, and at our company­-owned hotel, the Express by Holiday Inn Doncaster.

Quality Focus

In 2014, Omni created a new management position to oversee the development of training processes, in addition to helping manage and improve service quality. The position of Health & Safety & Quality Assurance Director works towards ensuring consistent high standards across Omni client sites, with tailored training programmes and measurable quality benchmarks.

Long-Term Partnership

We have always taken a long-­term view over any short­-term gain and this is often reflected in our client engagement. Viewing each contract as a partnership, the vast majority of our current clients have worked with Omni for an average of eight years.

National & International Presence

Omni operates nationally across the UK & Northern Ireland and internationally in Singapore. Unlike other service providers we relish the challenge of working in hard to reach locations. Our strong presence allows us to attract high calibre staff for our clients, as well as our own operations. The scale of our operations also provides our staff with a number of opportunities for career progression and on­going professional development.

Our History

OUR HISTORY

Established in 1980 with our first cleaning contract at the Hilton London Park Lane, The Omni Group provides bespoke outsourced services to over 200 hotels across the UK and Singapore including housekeeping, recruitment, software and property services.

Fotolia_81491444_Subscription_Monthly_S-squareOur Clients

With more than 4,500 employees and servicing over 6,500,000 rooms each year, Omni’s major clients include Hilton Worldwide, InterContinental Hotels Group (IHG), Marriott International, Redefine BDL Hotels, Westmont Hospitality Group, Splendid Hospitality Group, Aloft Hotels, Penta Hotels, Raffles, Shangri-La, Ritz Carlton, and Resorts World.

 

Our Experience

Our experienced workforce come from diverse backgrounds, and we are proud to attract and retain the highest calibre of professionals across all of our business divisions.

 

Our management teams have extensive knowledge and expertise in hospitality, operations and financial management, with many having spent their entire careers working in and with hotels both nationally and internationally. Our nationwide workforce are recognised as the company’s most valuable single asset and we strive to ensure that our team members are developed, supported and encouraged to meet their full potential.

 

We are proud to be recognised as industry leaders in our sector, across a range of management services, and look forward to the future as we continue to grow and develop The Omni Group as a diversified full service partner of choice.

Our Philosophy

OUR PHILOSOPHY

Our business is built on four simple principles: Value, Quality, Reliability, and Transparency.

Our Services

With each division run by experienced, passionate professionals, our team is wholly committed to continued excellence and high quality service offerings from day one onwards.

Each service provision is individually tailored to suit our clients’ requirements. We’ve built our own ethos and success from the ground up, while maintaining our meticulously high standards of facilities management in the process.

 

Our Divisions and Staff

Across all six divisions, these core principles, along with competitive rates, and a flexible can do attitude, go hand in hand. Our teams are committed to continued and ongoing focus and concentration on attracting high calibre, talented individuals to provide the very best service for our clients. In turn, we wholeheartedly embrace and encourage grass root development, retention, and growth of both our people and our clients.

 

We have always sought to promote and develop our team members from within Omni. Currently, 100% of our Operational Team and over 50% of our Management Board are ex­-housekeepers or hoteliers. This gives our clients the peace of mind that their needs are being dealt with by industry experienced professionals who understand housekeeping and the various challenges that can arise on a day-­to-­day basis in hotels of any size and based in any location.

 

Our Experience

With significant experience and longevity within the industry, we provide our clients with sustainable structures and pricing, as well as guidance, support and feedback on how to address challenges encountered on the ground.

 

We encourage the concept of working collaboratively as partners with our clients earning their trust and confidence through the delivery of a sound proactive management and rapid response.

Omni Facilities Management starts partnership with Free2Learn

Omni Facilities Management starts partnership with Free2Learn

Omni Facilities Management Ltd is pleased to announce a partnership with Free2Learn promoting a career in housekeeping to young people. “There are career opportunities in the housekeeping industry that people are not aware of, especially in the world of outsourced service solutions. Working with Free2Learn allows us to make these opportunities available to talented people” says Edward Murray, CEO of Omni Facilities Management.

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Omni Facilities Management sponsor of Student Learning and Development Forum

Omni Facilities Management sponsor of Student Learning and Development Forum

Omni Facilities Management Ltd is pleased to be the sponsor of the 9th Student Learning and Development Forum organised by the Institute of Hospitality London Branch. Monica Or, Founder of Star Quality Hospitality Consultancy, highlights “As Chairman for the Institute of Hospitality London Branch, I am delighted to be running our 9th Annual Student Learning and Development Forum which brings together hospitality students and industry employers. This event gives an opportunity for students across the UK to meet and learn from the experiences of our industry employers. This year’s theme is “How to become a Hospitality Entrepreneur”. I would like to extend our thanks to Omni Facilities Management for sponsoring this event.”

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University of West London guest lectures

University of West London guest lectures

Omni Facilities management is pleased to announce a series of guest lectures to students of the University of West London in November 2014. “Usually students think of housekeeping as ‘making beds’, however in the context of outsourced housekeeping services it is way more interesting than that!” says Christoph Hoffmann, Omni’s Quality Assurance Manager, who will run the guest lectures on performance measures in housekeeping. In his lectures to first, second and final year students studying Hotel Accommodation Operations, Hotel Accommodation Management, International Human Resources Management, Strategic Facilities Management, Rooms Management, Strategic Financial Management and Human Resources Management, he will talk about how Key Performance Indicators are used to understand work processes better, change employee behaviour and drive quality and performance.

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From Classroom to Boardroom

From Classroom to Boardroom

Omni Facilities management is pleased to announce that we are joining the ‘From Classroom to Boardroom’ event organised by the Institute of Hospitality, Sheffield Hallam University and Leeds Becket University.  The event will take place on 22.10.2014 in the Albert Room, Leeds Townhall.  The eventful day will start with an opening session facilitated by Peter Ducker, CEO of the Institute of Hospitality, students then will have the opportunity to meet industry representatives to engage in conversations about careers in the hospitality industry.

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Omni Announces New Contract at Crowne Plaza London Ealing

Omni Announces New Contract at Ramada Plaza Belfast

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