HCS – Testimonials


Hotel Cleaning Services

”…It is important for us to work with a company who provide outsourced services based on our bespoke needs. Not only that, but we also require a service partner that will help us manage out our housekeeping operations as efficiently as possible, focusing on people development, guest experience and cost.
I am always impressed by Omni’s proactive approach towards the different needs for our particular hotels and feel secure in trusting them with our requirements. Omni’s extensive experience in the housekeeping industry has shown us what it means to provide high quality services within flexible yet personal parameters.”

Joanne Taylor-Stagg

Divisional Director, RedefineBDL


”Having worked with HCS & Co for 15 years as our housekeeping service partner, I can honestly say that it works.”

Mary Curtin

Group Accommodation Services Manager, RedefineBDL Hotels Ltd

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”Running a large and busy airport hotel often provides sudden changes in our requirements. We therefore expect total flexibility and a rapid response to any day-to-day challenges that may arise. Omni have always managed and continue to rise to that challenge.”

Guy Hilton

General Manager, Hilton London Gatwick

Hilton Gatwick Airport

”Omni has provided Hilton Manchester Deansgate with an impeccable service which we’ve always found to meet the high standards of such an iconic establishment as ours. I’d highly recommend Omni for a fully comprehensive service package that’s second to none.”

John McLaughlin

General Manager, Hilton Manchester Deansgate

Hilton Manchester Deansgate

”Through providing a first rate service with rapid response when we need it, I have no hesitation in recommending Omni to manage our Housekeeping Services.
I’m responsible for more than a dozen hotels across the UK, and am a firm believer in outsourcing. Going by past and recent experiences, finding quality contractors with national reach and supporting infrastructure isn’t straightforward,  can be time-consuming, hit-and-miss, even outright risky for your bottom line unless there is an established bond of trust.
Choosing to partner with Omni has removed many of the challenges associated with managing a highly transient and key department in my hotels. The service, management and support staff are all trained to a very high standard, are always punctual and responsive and are equipped to ensure that our key performance indicators are met and exceeded. Omni’s refreshing approach to technology even means that my linen cost are tracked and that quality can be measured and quantified.
I couldn’t recommend Omni highly enough to anyone looking for a reliable and dependable outsourced partner.”

Steven Foster

Divisional Director, RedefineBDL

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